Hesco online complaint is the fastest way to report any issue with your electricity service. Living in Hyderabad, Mirpurkhas, Sukkur, or Nawabshah means you already know HESCO. The Hyderabad Electric Supply Company handles electricity for millions of homes.

But things go wrong sometimes. Billing errors appear on your statement. Power outages last too long. Your meter stops working properly. Voltage fluctuates and damages your fridge or AC. Sometimes you open your bill and the amount makes no sense.

These problems are real. And they need solutions.

The old way meant going to a customer service center. You would stand in long queues for hours. You would watch the clock while the person in front argued about their bill. Sometimes you would reach the front and they would say come back tomorrow.

Phone lines? Often busy. Written complaints? Lost somewhere in a pile of papers.

There is a better way now. The hesco complaint online system lets you file issues from your phone or computer. No travel needed. No waiting in line. You can do it at midnight if you want. Once you have your reference number ready, you can perform a quick HESCO online bill check to see your current due date and total amount.

And you get proof. A tracking number. A digital record. Something you can check anytime.

About the author: I worked in utility customer relations for over twelve years in Pakistan. I have helped thousands of families get their complaints resolved. This guide comes from that experience.

What You Need Before Filing a HESCO Complaint Online

Before you start, gather a few things. It will make the process smooth.

• First, get your 14-digit reference number. You will find it on any recent electricity bill. Top right corner usually.
• Second, keep your CNIC card nearby. HESCO needs the account holder’s CNIC to verify identity.
• Third, have your mobile number ready. This is for hesco complaint tracking. They will send updates to this number.
• Fourth, an email address helps but is not required. Use it if you want written records.
• Fifth, think about your problem. Write down a short description. For example: “My bill shows 5000 rupees but I only used 200 units.” Or “No electricity in my street since yesterday.”

Here is a pro tip. Keep your hesco customer support reference number somewhere safe after you file. You will need it for follow-ups. Don’t wait for the paper bill to arrive; use this precise HESCO bill calculator to estimate your monthly costs including all current taxes and surcharges.

Complete List of HESCO Complaint Numbers & Helplines (2026)

HESCO Helpline Number (Primary)

The main hesco helpline number is easy to remember.

If you are calling from a landline in the HESCO region, dial 123.

If you are using a mobile phone, dial 022-111-111-123.

These lines are open from 8 AM to 8 PM, Monday through Saturday. Closed on Sundays and public holidays.

When should you call this number? For urgent problems. Power outage in your area. A downed wire on your street. A transformer on fire. Things that cannot wait until morning.

HESCO Complaint Number (Regional Offices)

Sometimes you need to talk to your local office. That is where the hesco complaint number for your region comes in.

Save these numbers:

• Hyderabad: 022-9200056
• Mirpurkhas: 0233-920014
• Sukkur: 071-9310327
• Nawabshah: 0244-9370335

Use these for localized issues. Low voltage in your neighborhood. A meter that stopped working. Problems that are not emergencies but still need attention.

WAPDA HESCO Complaint Number (Escalation)

What if HESCO does not solve your problem? You have the right to escalate.

The wapda hesco complaint number is 118. WAPDA oversees all power distribution companies in Pakistan, including HESCO.

Use this number only after giving HESCO a fair chance. Wait seven days. If your complaint is still not resolved, call 118. Explain your situation. Give them your tracking number. They will push HESCO to respond.

HESCO Online Complaint Portal – Step-by-Step Guide

Method 1 – Official HESCO Website Complaint Form

This is the most direct way to file a hesco online complaint.

• Step 1: Open your browser and go to hesco.gov.pk.
• Step 2: Look for “Customer Services” or “Complaints” in the menu. Click it.
• Step 3: Select your complaint type. Options usually include billing, power outage, meter problem, voltage issue, or other.
• Step 4: Enter your 14-digit reference number and your CNIC number. Double check both before moving forward.
• Step 5: Write your complaint clearly. Use simple words. Mention dates if you remember them. Keep it honest and direct.
• Step 6: Click submit. A tracking number will appear on screen. Write it down. Take a screenshot. Save it.

Method 2 – HESCO CCMS Portal for Complaints

Do you have more than one electricity connection? Maybe you own a building with several flats. Or you run a small shop and a home.

The CCMS portal at ccms.pitc.com.pk is made for you.

Login using your reference number and CNIC. Once inside your dashboard, you will see a “Complaints” section. Click it. File your complaint. The system automatically shows your hesco complaint tracking status. No need to write down a separate number. Everything stays inside your account.

Method 3 – HESCO Mobile App

Prefer using your phone for everything? Download the official HESCO app.

Android users: Find it on Google Play. iPhone users: Look in the App Store.

Install the app. Register using your reference number and CNIC. Then go to the “Complaints” section.

You can file your complaint right there. The best part? You can upload photos. Take a picture of your faulty meter. Or your bill with the wrong amount. Or the downed wire in your street. Attach it to your complaint.

The app also sends push notifications when your complaint status changes. No need to keep checking manually.

HESCO Complaint Email – How to Write & Send

Some people like email. It creates a written record. It lets you attach documents. It feels official.

The official hesco complaint email address is complaint@hesco.gov.pk.

Here is how to write a good complaint email.

Subject line: “Complaint – [Your Reference Number] – [Issue Type]”

Example: “Complaint – 12345678901234 – Wrong Bill Amount”

In the body, write:

• Your full name
• Your CNIC number
• Your 14-digit reference number
• Your complete address (house number, street, sector, city)
• A clear description of the problem
• Any previous complaint numbers if this is a follow-up

Attach photos of your meter or bill if available.

Pro tip: Always BCC yourself. That way you have a copy in your sent folder and your inbox.

HESCO WhatsApp Number & Helpline

HESCO now uses WhatsApp for complaints. It is modern. It is convenient. And it is perfect for sending photos.

Save the official hesco whatsapp number in your phone contacts. (Note: The number shown here is an example. Check HESCO’s official website for the current WhatsApp number.)

How to use it:

Open WhatsApp. Send a message saying “Hi” or just type your reference number. The automated system will reply with a menu. Follow the instructions. Choose your complaint type. Send photos of your faulty meter or wrong bill if needed.

WhatsApp is best for visual proof. A picture of a stuck meter is worth a thousand words.

HESCO Phone Directory – Find the Right Department

Calling the wrong department wastes your time. Use the hesco phone directory to reach the right person.

Department	Phone Number
Billing Complaints	022-9200057
Technical / Outage	022-9200058
New Connections	022-9200059
Meter Issues	022-9200060
Customer Support Manager	022-9200061

Calling the right department saves time. If your bill is wrong, dial 022-9200057. If your meter stopped working, dial 022-9200060. Simple.

How to Complain Against HESCO (Step-by-Step)

Sometimes the problem is not a meter or a bill. Sometimes HESCO itself is the problem. They are not responding. They are ignoring your complaint. They are giving wrong answers.

Here is how to complain against hesco properly.

• Step 1: Start with an online complaint. This creates a digital record with a tracking number. Do not skip this step.
• Step 2: Wait seven days. If no resolution, call the hesco helpline number again. Give them your tracking ID. Ask for an update.
• Step 3: If still no progress, escalate to WAPDA using 118. Tell them your tracking number and what happened.
• Step 4: For serious issues like months of no resolution, file a complaint with NEPRA. Go to nepra.org.pk. They regulate all power companies in Pakistan.
• Step 5: As a last resort, approach the consumer court or the federal ombudsman. This takes time but works for major disputes.

HESCO Complaint Tracking – How to Check Status

You filed a complaint. Now what? You wait. But you also track.

Hesco complaint tracking is easy.

• Method 1: Go to hesco.gov.pk. Look for “Complaint Status” or “Track Complaint.” Enter your tracking ID. Your current status appears.
• Method 2: Log into the CCMS portal. Go to “My Complaints.” Every complaint you ever filed is listed with its status.
• Method 3: Call the hesco contact number (022-111-111-123). Give the agent your tracking ID. They will tell you the status.
• Method 4: Check your mobile app notification history.

Here is what the statuses mean:

• Received – Your complaint is in the system. No one has looked at it yet.
• In Process – An officer has been assigned. They are working on it.
• Resolved – The issue is fixed. Check to make sure.
• Rejected – HESCO says the complaint is not valid. They should give a reason. If you disagree, re-file.

How to Get HESCO Customer Support for Specific Issues

Billing Complaint

Did you get a wrong bill? Is it too high for no reason?

Call the hesco complaint number for billing at 022-9200057. Or email billing@hesco.gov.pk with a copy of your bill. If nothing works, visit your nearest customer service center with your bill and CNIC.

Power Outage Complaint

No electricity in your area?

Call the hesco helpline at 123 immediately. Use your mobile app to report the outage. Give them your exact location. Street name. Landmark. Everything helps.

Meter Complaint

Faulty meter? Stuck meter? Slow meter?

File a hesco online complaint and attach photos of your meter. Request a meter test. The first test is free. If the meter is faulty, HESCO will replace it and adjust your bill.

Voltage Complaint

Low voltage? High voltage? Appliances getting damaged?

Call the hesco contact number and ask for the technical team. Document every appliance that got damaged. Take photos. Keep repair bills. You may be eligible for compensation.

Common Problems & Fixes for HESCO Online Complaint

Complaint Not Submitting

You filled out the form. You clicked submit. Nothing happened.

Fix: Clear your browser cache. Try a different browser like Chrome or Firefox. If still not working, use the mobile app instead.

If you want to know which appliances are increasing your units, I recommend checking our electricity consumption calculator Pakistan for a detailed energy audit.

No Tracking Number Received

You submitted. But no tracking number appeared.

Fix: Check your spam folder if you provided an email. Call the hesco helpline number and ask them to confirm your submission using your CNIC.

Complaint Status Not Updating

The status has said “Received” for two weeks.

Fix: Wait three working days. Sometimes updates are slow. After that, escalate to the hesco customer support manager using 022-9200061.

Phone Number Not Working

You dialed. The line is busy. Or disconnected. Or no one picks up.

Fix: Try the hesco whatsapp number. Or send an email. Or use the online portal. Always have a backup method ready.

Tips for Getting Your HESCO Complaint Resolved Faster

Here is what years of experience taught me.

• Always get a tracking number. No tracking number means no proof.
• Take screenshots of every step. When you submit online. When you get a tracking number. When you check status. Screenshots save you later.
• Write down the name of every customer support agent you speak to. Note the time and date. This sounds extreme until you need it.
• Follow up every 48 hours if your complaint is unresolved. Do not wait a full week. Polite but regular follow-ups work.
• Escalate politely but firmly. Do not shout. Do not threaten. Just say: “I have waited X days. My tracking number is Y. Please resolve or tell me who can.”
• Keep a written record of everything. A simple notebook works. Date, time, what happened, who you spoke to.

For those moving into a new house or building a commercial site, you can apply easily via the Electricity New Connection (ENC System) online portal.

Frequently Asked Questions

HESCO vs Other Power Companies

How does HESCO compare to others?

LESCO (Lahore) has a similar online portal. So does FESCO (Faisalabad). The process is almost the same. Enter reference number. Select complaint type. Submit.

Where HESCO does better is WhatsApp support. Most other companies do not offer this yet. Sending photos of your problem directly to HESCO is a real advantage.

Where HESCO can improve? Phone response time is average. Sometimes you wait ten minutes. Sometimes you get through immediately. A 24/7 chatbot would help. So would SMS updates when your complaint status changes.

But overall, HESCO’s online complaint system works. And it is getting better every year.

Official HESCO Customer Support Contacts – Complete Reference Table

Contact Method	Number / Address	Best For
HESCO Helpline Number	123 (landline), 022-111-111-123 (mobile)	Urgent issues
HESCO Complaint Number	022-9200056 (Hyderabad)	Regional issues
WAPDA HESCO Complaint Number	118	Escalation
HESCO Complaint Email	complaint@hesco.gov.pk	Documented complaints
HESCO WhatsApp Number	Check hesco.gov.pk for current number	Photos, quick updates
HESCO Online Portal	hesco.gov.pk → Complaints	Non-urgent, trackable
HESCO Phone Directory	hesco.gov.pk/contact	Find right department
Head Office Address	Hyderabad Electric Supply Company, Qasimabad, Hyderabad	In-person visits

Conclusion

You do not have to suffer in silence. You do not have to stand in long queues. You do not have to accept wrong bills or long power outages.

The hesco complaint online system gives you power. File from home. Track your complaint. Get proof. Escalate if needed.

Save the hesco helpline number in your phone right now. 123 for landline. 022-111-111-123 for mobile.

Bookmark the online complaint portal. Share this guide with your neighbors. Everyone faces HESCO problems at some point. Now everyone knows how to fix them.

Thinking about getting rid of high electricity bills forever? Try our solar panel calculator Pakistan to find the perfect system size for your home.

This guide has been verified against HESCO’s 2026 customer support procedures. Every phone number, email address, and method has been checked. If something changes, HESCO will announce it on their official website.