If you are facing a sudden power outage or receiving an incorrect electricity bill, knowing the right IESCO complaint number can save you from a lot of stress. The Islamabad Electric Supply Company (IESCO) is the primary body responsible for power distribution in the capital and surrounding regions.

Whether you are dealing with a transformer fault or need a low voltage complaint IESCO experts can fix, having the contact details ready is essential. In this guide, we provide the latest helpline numbers, WhatsApp contacts, and online methods to get your issues resolved quickly.

What Is IESCO and What Areas Does It Cover?

IESCO is a major power distribution company in Pakistan. It ensures that millions of homes and businesses stay powered up every day.

Before filing a complaint or paying your dues, it is helpful to understand the infrastructure behind your power supply. You can learn more about the history and operations of the company by reading what IESCO stands for in Pakistan and which districts it serves.

About IESCO

The Islamabad Electric Supply Company (IESCO) is the public utility responsible for distributing electricity to millions of consumers. Think of them as the bridge between the national grid and your home switch. Their entire reason for existing is to keep the lights on and the appliances running. When that doesn’t happen, their complaint system is your primary tool to get things back to normal.

Cities Covered by IESCO

IESCO isn’t just about the capital. Its network spreads across a significant region. Knowing that you are in their service territory is the first step. They cover:

• Islamabad: The federal capital and all its sectors.
• Rawalpindi: The neighboring twin city and its surrounding areas.
• Attock: A key district to the northwest.
• Jhelum: Located to the southeast.
• Chakwal: Covering the southern part of the Potohar plateau.

If you live in any of these cities, the complaint numbers and methods in this guide are the ones you need to use.

If you live in the Gujranwala region and need to view your monthly electricity charges, you can easily perform a GEPCO online bill check by entering your reference number. It’s the fastest way to avoid late payment surcharges.

IESCO Complaint Number (Official Helpline)

When you need to talk to a human right now, the phone is your best friend. IESCO maintains a central helpline that is supposed to be your first point of contact. This is the backbone of their customer service system.

For immediate assistance, the most reliable way is to call the official IESCO helpline number. This service is designed to handle emergency reports like wire snapping or sparking.

📞 IESCO Complaint Number: 118

📞 Alternative Helpline: 051-9252937

⏰ Available: 24/7 (IESCO 24 hours helpline)

The IESCO 24 hours helpline is staffed by representatives who can log your complaint and provide you with a reference ID for tracking. Most technical faults are addressed within a few hours of reporting.

Many users get confused about where to find their billing data. To get your exact amount due, follow this guide on how to perform an IESCO online bill check with a 14-digit reference number. This is the most accurate method for Islamabad and Rawalpindi residents.

IESCO Complaint Number for Islamabad

If you live in the capital, using the IESCO complaint number Islamabad specific line can sometimes lead to faster local dispatch.

• Head Office Help: 051-9252937
• Area Support: Local SDO offices in sectors like G-9, F-10, or I-8 have dedicated teams for quick response.

Islamabad users should call this number for billing disputes or when their specific street light or transformer is malfunctioning.

Are you looking for a quick way to download or print your duplicate invoice? Click here to check your IESCO bill online and stay updated with your current electricity consumption and due dates.

IESCO Complaint Number for Rawalpindi

Residents of the garrison city often face different challenges due to congested areas. The IESCO complaint number Rawalpindi service is divided into circles to manage the load better.

• Rawalpindi City Circle: 051-9292673
• Cantt Circle: 051-9292692

When calling, mention your specific “Operation Division” (like Satellite Town or Westridge) so the representative can route your call to the correct technical team.

IESCO WhatsApp Number (Quick Complaint Method)

For those who prefer messaging over calling, the IESCO WhatsApp number is a game-changer. It allows you to send photos of faulty meters or sparking wires directly to the monitoring cell.

• Official WhatsApp: 0337-0001180

How to send a complaint on WhatsApp:

1. Save the number 0337-0001180 in your phone.
2. Send a message with your 14-digit reference number.
3. Briefly describe your issue (e.g., “No power in Street 5”).
4. You will receive an automated reply with a tracking ID.

Electricity prices change frequently based on government policies. To calculate your estimated cost per unit and understand various taxes, make sure to review the latest IESCO tariff rate schedule. This will help you manage your household budget more effectively.

How to Submit IESCO Complaint Online (Step-by-Step)

If you don’t want to wait on a call, the IESCO complaint online portal is the best alternative.

Method 1 – IESCO Complaint Online via Website

• Go to the official IESCO or CCMS (Customer Complaint Management System) website.
• Navigate to the “Register Complaint” section.
• Select your complaint category (Billing, Line Fault, or New Connection).
• Enter your 14-digit reference number.
• Provide your mobile number and click “Submit.”

An official IESCO complaint registered online is usually monitored by the Ministry of Energy, ensuring better accountability.

Method 2 – IESCO Complaint via Mobile App

You can also use the “IESCO Light” or “Roshan Pakistan” app. These apps allow you to view your bill and register a grievance with just a few taps. It is highly recommended for tracking the status of your request in real-time.

How to File Low Voltage Complaint in IESCO

Low voltage can damage expensive home appliances like fridges and ACs. To file a low voltage complaint IESCO requires specific details to check the transformer load.

• Symptoms: Dim lights, motor not starting, or frequent tripping.
• Resolution: Call 118 and specifically mention “Voltage issues.” A lineman will usually visit to check if the phase is balanced or if the transformer needs an upgrade.

Types of Complaints You Can Register with IESCO

Power Outage Complaint

This is for when the power is completely out. Call 118 immediately. This is considered an emergency, especially in extreme weather.

Low Voltage Issue

As discussed, this is for when power is on but not at the correct strength.

Billing Complaint

If your bill is unusually high, if you didn’t receive a bill, or if there’s a mistake in the reading, you can file a dispute. The online portal is great for this, as you can upload a picture of your meter reading.

Meter Problem

This covers issues like a stopped meter, a meter that is making a buzzing noise, a broken seal, or a damaged display.

Transformer Fault

If you hear a loud explosion from a green box on your street or if the power is out for your entire block, a transformer may have blown. This requires an immediate team dispatch.

Required Information Before Calling IESCO Helpline

Nothing is more frustrating than calling a helpline and being put on hold while you search for a piece of paper. Be prepared. Before you dial the IESCO helpline number, gather these items:

✅ Reference Number: This is the most important piece of information. It is a 14-digit number on your bill. It tells them exactly who you are and where you are.
✅ CNIC (Sometimes): For certain types of complaints, especially related to new connections or changing ownership, they might ask for your Computerized National Identity Card number.
✅ Complete Address: Your street, sector, and city. Even with a reference number, a verbal confirmation of your address prevents mistakes.
✅ Nature of Complaint: Be ready to describe the problem clearly. Is it a “complete outage,” “low voltage,” or “sparking wire”?

IESCO Complaint Tracking – How to Check Status

So, you filed a complaint. Now what? Can you track it? Yes, you can. This is crucial for peace of mind. When you file a complaint online or via WhatsApp, you are given a unique complaint or token number. Hold onto this.

Methods to follow up:

When to Call Again: If the estimated resolution time (often given to you during registration) has passed and your issue isn’t fixed, it’s time to call back. Be polite but firm, and provide your tracking number.

Via Website: Go back to the IESCO complaint portal. There is usually a section called “Check Complaint Status.” Enter your token number and reference number to see where things stand.

Via Phone: You can call 118 again, provide your token number, and ask for an update.

Tips to Get Fast Response from IESCO

Dealing with any large utility requires a bit of strategy. These tips come from real-world experience and can help your complaint rise to the top of the pile.

• Call at Off-Peak Hours: Right after iftar during Ramzan or on a Monday morning, the lines are jammed. If your issue isn’t life-threatening, try calling in the mid-afternoon or late at night.
• Provide Clear Details: Don’t just say “light problem.” Say, “The main power to my house is completely off. My neighbors across the street have power, but my block doesn’t.” This helps them pinpoint the problem faster.
• Save Your Complaint Number: This is non-negotiable. It transforms your complaint from a vague story into a tracked ticket in their system.
• Follow Up Properly: If you don’t see action in the promised time frame, follow up with your tracking number. It shows you are organized and paying attention.

Frequently Asked Questions

Conclusion

Managing your electricity issues is much easier when you have the right contact information. Always keep the IESCO complaint number saved in your phone to act fast during an emergency. Whether you use the phone, WhatsApp, or the online portal, providing your correct reference number is the key to a quick resolution.

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