Power outages, fluctuating voltages, or unexpected billing errors can disrupt your entire day. We understand the frustration when the lights go out or a bill arrives with incorrect readings, especially when you feel like no one is responding.

This guide serves as your verified directory to the official Gujranwala Electric Power Company channels. We have compiled these details using the latest 2026 data to help you find the correct GEPCO complaint number for your specific area. Whether you are in Sialkot, Gujrat, or a smaller sub-division, this strategy will ensure your grievance reaches the right desk.

GEPCO Helpline 118: The Central Complaint Number

For most consumers, the first point of contact should be the national power complaint center. The GEPCO helpline number (118) is a central entity managed under the DISCOs network to provide a unified response to technical and billing issues.

How to Use 118 Effectively

When you dial this number from any mobile or landline, you will be connected to a representative. To get a fast resolution, have the following ready:

• Your 14-digit reference number (found on the top left of your bill).
• Your CNIC and a valid mobile number for SMS updates.
• The specific nature of the fault (e.g., “Transformer Sparking” or “No Power in Street”).

While 118 is available 24/7, call wait times can increase during storms or peak summer months. If you can’t get through, you can also use the GEPCO contact number for the regional headquarters or use the SMS service by sending your complaint to 8118.

If you are in the process of installing a new meter, you must understand the payment and verification steps. You can click here
to learn how to track and pay your GEPCO demand notice without any delays.

How to Lodge a GEPCO Complaint Online & Via WhatsApp

Digital channels are often faster than waiting on hold. GEPCO has modernized its systems to allow for paperless reporting.

The Official GEPCO Complaint Online Portal

You can use the Customer Complaint Management System (CCMS) for a formal record. To lodge a GEPCO complaint online, visit the official portal and enter your details. The system will automatically generate a ticket ID. This digital trail is much harder for local staff to ignore because senior management monitors the “Open” status of these tickets.

Using WhatsApp for GEPCO Complaints

Messaging has become the most convenient way to reach support. The GEPCO complaint WhatsApp number allows you to send a quick text with your account number and a description of the problem. This is particularly useful for sending “Evidence,” such as a photo of a burnt meter or a screenshot of an incorrect bill reading. It is a modern alternative to the traditional phone call and often receives a quicker automated acknowledgment.

Since electricity prices change frequently, it is important to know the current cost per kilowatt-hour. Check the latest GEPCO unit rate to see the charges for your specific consumer slab.

GEPCO Local Office Complaint Numbers & Addresses

Sometimes, the central helpline is too far removed from the ground reality. For physical faults like a broken wire or a fallen pole, contacting your local sub-division is the best move. Local SDOs (Sub-Divisional Officers) have direct control over the linemen in your street.

City/Town	Office/Division	Primary Complaint Contact Number	Office Address/Landmark
Sialkot	Sialkot GEPCO office	052-9250686	Zafarwal Road, Sialkot
Kamoke	GEPCO Kamoke	055-6798119	Main Bazar, Kamoke
Kharian	GEPCO Kharian	053-9240212	G.T. Road, Kharian
Wazirabad	GEPCO Wazirabad	055-6600920	132 KV Grid Station, G.T. Road
Mandi Bahauddin	gepco complaint number mandi bahauddin	0546-506426	GEPCO Complex, M.B. Din
Gujrat	gepco complaint number gujrat	053-9260231	132 KV Grid Station, Gujrat
Sambrial	gepco complaint number sambrial	052-6523652	Sialkot-Wazirabad Road
Daska	daska gepco complaint number	052-9200020	66 KV Grid Station, Sohawa Daska
Hafizabad	gepco complaint number hafizabad	0547-526365	Gujranwala Road, Hafizabad

Note: It is best to call these local numbers during official working hours (9 AM to 5 PM) for administrative issues, though emergency line staff are usually available in shifts.

How to Escalate a Complaint Within GEPCO

If your local office is not cooperating, you need to follow the hierarchy. The chain of command starts at the Lineman and goes up to the SDO, then the XEN (Executive Engineer), and finally the Chief Engineer.

Reaching GEPCO Senior Management

For serious or lingering issues, you might need to seek the GEPCO CEO contact number. While the CEO doesn’t handle individual line faults, the CEO’s secretariat (055-9200519) can be contacted if a major grievance remains unresolved for weeks. Always provide your previous complaint reference number to show that you have already tried the standard channels.

The Role of NEPRA and Federal Ombudsman

If the company itself fails to provide relief, external bodies like NEPRA (National Electric Power Regulatory Authority) or the Wafaqi Mohtasib can intervene. These are independent organizations that protect consumer rights against utility providers.

How to Track Complaint GEPCO Status

Registration is only half the battle. You must follow through. To track complaint GEPCO status, you can:

• Enter your ticket ID on the CCMS portal.
• Call the 118 helpline and ask for an update using your reference number.
• Use the “GEPCO Light” mobile app to see the real-time status of your request.

Most line complaints are resolved within 24 hours, while billing and meter replacements may take 7 to 14 working days.

If you are a resident of the Gujranwala region and need your current statement, you can perform an electricity bill online check in Gujranwala to view or download a duplicate copy instantly.

Expert Tips to Get Your Issue Fixed Faster

Based on years of consumer experience, here is how you can speed things up:

• Keep the TCN: Never end a call or leave an office without a “Ticket Complaint Number.”
• Identify Your Feeder: Knowing your “Feeder Name” (usually written on your bill) helps the operator identify if there is a general shutdown in your area.
• The 14-Digit Key: Always have your 14-digit reference number ready; without it, the staff cannot access your records.
• Be Persistent: If a deadline passes, call back immediately. Polite persistence is often the key to getting a lineman sent to your location.

Before your official bill arrives, use this interactive GEPCO bill calculator to estimate your monthly costs. This is a great way to avoid surprises and plan your finances ahead of time.

Frequently Asked Questions

Conclusion

To resolve your power issues, remember the three-pronged approach: start with the GEPCO helpline number (118), move to the local Sialkot GEPCO office or your respective sub-division if it’s a physical fault, and use the GEPCO complaint online portal for a formal record.

Always use official numbers to avoid scams or unauthorized “private” technicians. Bookmark this page so you have the local office table ready the next time you face a power emergency!

For smaller households, understanding how taxes apply to minimal usage is key. Read our detailed breakdown of the 150 unit electricity bill in Pakistan to see exactly what you are paying for.